31 May 2026

Behind the Barcode: How De Hoge Veluwe’s E‑Ticket System Gets You Into the Park

Planning a visit should be easy. The De Hoge Veluwe e-ticket system makes entry fast and reliable—if you know how it works. In this guide, you’ll learn exactly how to buy, receive, and present your e-tickets, why each barcode matters, what to do if something goes wrong, and the key rules that protect both visitors and the Park.

By the end, you’ll be confident about every step from online purchase to the entrance gate.

How the De Hoge Veluwe e-ticket system works

De Hoge Veluwe issues electronic tickets (e-tickets) with a unique barcode. These barcodes are scanned at the gate to validate your right of entry.

Step-by-step: from purchase to park entry

Buy online in the Webshop
- Purchase your electronic Proof of Admission (e-ticket) via the Webshop.
- Each e-ticket is issued with a unique barcode.
Receive tickets by email immediately after payment
- E-tickets are sent digitally to the email address you provide.
- If an email address is entered incorrectly or your email account malfunctions, the Park is not liable.
Present your ticket at the entrance
- Bring your e-ticket in good quality, preferably in electronic form (e.g., on your mobile phone).
- Each e-ticket can be used only once.
Re-entering the Park the same day
- Your ticket is valid only on the date printed on it.
- You may enter and exit multiple times on the same day using the same ticket.

Why the barcode matters

The barcode is your digital key. If it can’t be read, you may be refused entry.
Do not fold or damage printed barcodes.
Keep the on-screen barcode large and bright for easy scanning (generic best practice).

Buying, receiving, and presenting e-tickets: best practices

Use these simple habits to make entry effortless:

Double-check your email address at checkout; typos prevent delivery.
Check spam/junk folders if your ticket doesn’t arrive promptly.
Keep your phone charged; a low battery can delay scanning.
Avoid low-quality prints; if you must print, use a clean, sharp printout with an intact barcode.
Have your e-ticket ready in the queue for quicker entry.

Didn’t receive your e-ticket?

Your e-ticket may be in spam/junk. If not, contact the Ticketcounter help desk:
- Email: info@ticketcounter.nl
- Phone: +31 10 751 64 00
- Monday–Friday: 09.00–17.30; Saturday–Sunday: 08.30–12.30 (available by email until 16.30)

Validity, cancellations, and refunds: what the rules say

Clarity at a glance:

Date-specific e-tickets: The 14-day right of cancellation does not apply to online purchases of Proofs of Admission linked to a specific date.
Goodwill voucher (force majeure): If you couldn’t use your date-specific e-ticket due to force majeure (including illness), the Park will in principle offer a voucher for another time (unless decided otherwise). Email: reserveringen@hogeveluwe.nl.
Payment processing: If electronic payment is not processed or authorised correctly or in time for technical or other reasons, the e-ticket is invalid and the Park accepts no liability.
No-shows and cancellations by the Guest: If you cancel a Purchase or do not show up, no refund will be given in principle, unless the Park decides otherwise.
Expired tickets: Once the validity period has expired, no exchange or refund is possible.
Promotions: E-tickets may not be used for commercial purposes without written consent and cannot be combined with other promotions or discounts unless stated otherwise.

If De Hoge Veluwe cancels

For Activities, Rental Items, and Proofs of Admission: If the Park cancels the relevant part of your Purchase or Reservation, it will refund the price already paid, unless you agree to an alternative solution proposed by the Park.
For Catering Services: If cancelled by the Park, it will refund any advance payment and/or deposit already paid (where applicable), unless you accept an alternative solution.

At the gate: how to speed up scanning

Small details make scanning fast and reliable:

Prefer digital: Present the barcode on your smartphone for the cleanest, most scannable image.
Screen tips (generic best practice):
- Increase brightness to improve scanner contrast.
- Maximise the barcode on the screen.
- Hold your phone steady and parallel to the scanner.
Printed tickets: Keep the barcode flat, uncreased, and free from smudges or low-ink streaks. Do not fold across the barcode.

If a ticket is illegible, entry may be refused. Preparing your barcode avoids delays at busy times and ensures a smooth start to your visit.

Paying for your visit: card-first approach

At the Park entrances and at the Kemperberg Tea House, you can only pay by card.
Cash is accepted at the Park Shop and other restaurants and cafes in the Park.

Many visitors choose to purchase e-tickets online in advance to streamline arrival and reduce queuing.

Quick answers (for featured snippets)

How do I buy De Hoge Veluwe e-tickets? Purchase via the Webshop; tickets are emailed immediately after payment.
Do I need to print my e-ticket? No. Digital presentation is preferred (e.g., on your phone). If you print, keep the barcode undamaged.
Can I use my e-ticket more than once? Each e-ticket is scanned once for entry. You may re-enter on the same date with the same ticket.
What if my barcode doesn’t scan? Unreadable or damaged tickets may be refused. Present a clear digital barcode or a clean, undamaged print.
Can I cancel a date-specific e-ticket? The 14-day cancellation right does not apply to Proofs of Admission tied to a specific date.
What if I’m ill on the day? You can request a goodwill voucher (case-by-case). Email: reserveringen@hogeveluwe.nl.
Payment failed—now what? If electronic payment isn’t processed/authorised correctly or in time, the e-ticket is invalid.
Are promotions allowed? E-tickets cannot be used commercially and can’t be combined with other discounts unless stated otherwise.

Admission prices and Annual Pass: See the admission prices overview and the Annual Pass if you plan to visit more often.
Groups (10+): Special rates apply for groups of 10 or more who combine entrance, catering and/or paid activities.
Kröller‑Müller Museum: You need both a Park entrance ticket and a museum ticket to visit the museum.
Museonder: Access is included with your Park ticket.

These topics help you tailor your visit, manage costs, and make the most of Park facilities.

Practical takeaways and tips

Buy early, check email: Order through the Webshop and confirm delivery in your inbox (and spam, if needed).
Go digital: Present a clear on-screen barcode; it’s the most reliable for scanning.
Protect the barcode: Avoid folds, smudges, or low-ink printouts; keep your phone charged.
Know the rules: Date-specific e-tickets aren’t covered by the 14-day cancellation right; no-shows aren’t refunded in principle.
Request goodwill when appropriate: For force majeure (including illness), you can request a voucher at reserveringen@hogeveluwe.nl (case-by-case).
Payment awareness: If payment isn’t processed or authorised correctly, the e-ticket is invalid.
Plan payments: Entrances are card-only; cash is accepted at the Park Shop and most catering venues.
Re-entry: Keep your ticket accessible; you can enter and exit multiple times on the same date.

Conclusion: scan smoothly, start enjoying nature sooner

The De Hoge Veluwe e-ticket system is designed for speed and certainty: a unique barcode, a preferred digital presentation, and clear rules that keep queues moving and entry fair. Buy online, keep your barcode clear, and you’ll be through the gate in moments—ready to explore forests, heathlands, and all the Park has to offer.

Ready to go? Order your e-tickets in the Webshop, check the admission prices and Annual Pass options, and, if you have questions about delivery, contact the Ticketcounter help desk at info@ticketcounter.nl or +31 10 751 64 00.